1. When will I receive my order?

We do our best to process your order within 5 business days or less from your order date. You will automatically receive your shipping confirmation email with the carrier tracking link to follow. Once it ships, it takes 2-5 days for delivery, depending on the carrier and your location.

2. How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number into our tracking page. Tracking information may not be immediately available after your order is placed. It can take up to 48-72 hours (excluding weekends) for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

3. How do I cancel my order?

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at sayhello@infinitecommerce.com. Please include your order number, the name of the purchased item, and the reason for cancellation in your message.

Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.


4. How do I cancel my subscription?

To cancel your subscription, you must first log into your account. If your account has not been activated yet, you may do so here.

Once you're in your account, simply click "manage subscription" at the top then "cancel subscription" on the lower right-hand corner.

Did you know that you can also skip upcoming orders rather than cancel outright? This way you stay locked into our special subscription pricing! We can also assist you with placing your subscription on hold or changing your order frequency.

5. How do I skip my next refill order?

To skip a refill order, first log into your account. If you have not activated your account yet, you may do so here!

Once you're in your account, simply click "manage subscriptions", then click "skip" at the bottom! You can do this for any upcoming orders as needed.

6. What if my package gets lost or arrives damaged?

We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at sayhello@infinitecommerce.com with your order number, name of the item(s), and any relevant details.

Please report damaged orders to our customer support team at sayhello@infinitecommerce.com with your order number, name of the item(s), photos of the damaged package, and any relevant details.

7. Do you ship internationally?

Currently, we only ship within the US including Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam and US Military Bases. ? We want to find a way to get to you soon though!


If you live in Canada, please reach out to us with your shipping address and desired products so we can get a shipping estimate for you.

8. What is your return/refund policy?

If you are not satisfied with your growing experience, we'll always do our best to fix the situation! Due to the nature of our product, we cannot accept returns on used items or components of our system. We are determined to make sure you are satisfied and growing successfully, though, and are always happy to help solve any growing issues for you. You can find our return & order fixing policies here.


If 30 days have not passed since the delivery of your HAMAMA products, unopened product may be returned to Hamama for a refund of that product's price. Used products or components of products may not be returned. You are responsible for returning items to Hamama at the following address:


Hamama Returns

2511 Del Monte St.

West Sacramento CA 95691


Refunds will be processed as soon as products are received and inspected.