1. How do I cancel my order?

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at sayhello@infinitecommerce.com. Please include your order number, the name of the purchased item, and the reason for cancellation in your message.

Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.


2. How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number into our tracking page. Tracking information may not be immediately available after your order is placed. It can take up to 48-72 hours (excluding weekends) for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.


3. What if my package gets lost or arrives damaged?

We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at sayhello@infinitecommerce.com with your order number, name of the item(s), and any relevant details.

Please report damaged orders to our customer support team at sayhello@infinitecommerce.com with your order number, name of the item(s), photos of the damaged package, and any relevant details.